Contract Management Specialist

About this job opportunity
 

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

This is a fantastic opportunity to join a vital component of our expanding sales support function, which will support the contracting process for our existing customers.

We are looking for a Contract Management Specialist who is a team player, professional and solution focused. If you are driven by excellence, integrity and continuous improvement with great attention to detail. This really could be the role and culture for you.

You’ll be joining a high performing team, who strive to overachieve and most often do. We are driven, supportive, focused and encourage creativity and individualism.

Main responsibilities

• Drafting of Amendments and Addendums to global contracts for existing customers

• Responsible for managing and responding to internal ticketing system, or external customer requests/queries (Training provided for internal ticketing system)

• Handling of data and file management for all customer-related contracts

• Support maintenance of the team mailbox

• Assist with checking go live date change requests via internal system (Full training provided)

• Support manager with team and company related projects

• Provide cover for manager by approving drafts of Amendment and Addendum via approval sheet and assigning tickets to the team (Full training provided)

• This role follows hybrid work arrangement, 4x of onsite work per month. Work schedule: Mon-Fri, 3PM to 12MN.

Experience needed for this role

• Previous customer service experience, with the ability to work in a fast paced environment

• Strong communication, writing and reading skill in English

• Strong IT proficiency, including the ability to use Word and Excel

• Detail orientated – proof reading

• Excellent organisation skills, with the ability to prioritise multiple workstreams

• Problem solving/Critical thinking

• Ability to drive customer communication and build key relationships within the business

About you and Our core values

• Taking ownership, working with integrity and respect

• Being a team player is key to our culture

• Solution and customer focused

• Great initiative with the goal for excellence in achieving results

• Dedicated to developing and always looking for continuous improvements

• Be creative, be committed, be engaged and enjoy what you do

Philippines Package and Benefits

• Competitive Salary

• Competitive vacation allowance

• Calm app

• Sick Leave

• EAP

• Group Life Insurance, HMO

• Employee Referral Program

• De Minimis Benefit

• WFH Allowance

• Mid-Year Bonus

• 13th Month Pay

• Regularization Bonus, 1st Year Anniversary Bonus

• Bereavement Leave

• Paid Volunteering days

• Study Leave

• Marriage Leave

CloudPay is committed to being an equal opportunities employer.

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The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
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