Corporate Support Executive (Chinese Speaking)

MarTrust, an Authorized Payment Institution specializing in payment solutions for the maritime industry, is seeking a proactive and detail-oriented Customer Support Executive to provide effective support across operational and commercial processes—playing a key role in ensuring customer satisfaction, supporting company goals, and delivering high-quality service within the Payments and Financial Services sector.

Your Day-to-Day Will Involve:

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Provide expert-level support for payment systems, including SWIFT and SEPA settlements
• Identify, investigate, and escalate customer service issues where necessary
• Collaborate with internal teams across functions to resolve issues and improve service delivery
• Work toward achieving individual and departmental KPIs and contribute to broader company goals
• Manage multiple requests simultaneously while ensuring high-quality service
• Maintain detailed records of customer interactions and solutions provided
• Stay current on product updates, financial regulations, and company policies
• Participate in shift rotations, including weekend coverage

• Degree level
• Preferred: economics, management, financial
• 0–1 year experience within project experience or Banking
• Maritime/shipping experience is an advantage
• Customer Service experience is an advantage
• Intercom, Monday.com, Ms office are advantages
• Understanding of the Payment and financial service industry
• Knowledge of SWIFT and SEPA settlements
• Ability to collaborate in a team-based environment across functional disciplines and lines of business
• Strong analytical, problem-solving and organizational skills and the ability to manage several simultaneous tasks
• Identify and escalate customer service issues
• Team player
• Ability to multitask, prioritize, and manage time effectively
• Chinese speaker

• Competitive Salary and Bonus: We reward your expertise and contributions.
• Flexible, Remote-First Culture: Work remotely with occasional in-office events and project days to foster collaboration and team spirit.
• Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
• Marcura Wellness Zone: We value your work-life balance and well-being.
• Global Opportunities: Be part of an ambitious, expanding company with a local touch.
• Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential.
• Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.