Creation Manager/Supervisor

Working Setup:

• 100% Onsite (BGC Taguig)

Work Hours:

• 11PM to 8AM

Responsibilities:

• Team Leadership & Supervision: Coach and mentor Sales Assistants to meet targets, monitor daily activities for quality, and conduct performance reviews with ongoing training support.
• Sales Operations & Frontline Engagement: Handle sales activities and client inquiries, lead sales communication, oversee call quality and CRM accuracy, and implement process improvements.
• Reporting & Performance Tracking: Track KPIs (calls, conversions, pipeline progress) and prepare reports to analyze trends and identify improvement areas.
• Client & Stakeholder Coordination: Manage escalations with timely client communication and collaborate internally to align sales efforts.
• Administrative Oversight: Support daily sales operations and documentation, ensuring organized records and compliance.

Requirements:

• Bachelor's Degree required (or High School diploma with solid professional experience for at least 3 years)
• Excellent English communication
• At least 3 years of experience in contact center (B2B/SaaS)
• At least 2 years tenure in Supervisory role
• Strong leadership, English skills, and workflow management
• US night shift, tool proficiency, high call volume comfort
• Coaching passion, sales/customer support results.