Credit & Collections Analyst

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• Implement Credit Policies: Ensure full compliance with local and regional credit management policies and procedures across all relevant business units.

• Accounts Receivable Monitoring: Regularly review and monitor the accounts receivable aging report. Identify delinquent accounts and prioritize collection efforts accordingly.

• Reporting and Analysis: Generate and maintain accurate reports on receivables aging, collection performance, and outstanding balances. Analyze trends and identify opportunities to improve credits and collections management.

• Credit Risk Assessment: Evaluate customer creditworthiness by conducting credit investigations and sales order analysis.. Recommend appropriate credit limits and payment terms in line with company guidelines.

• Collections and Dunning: Execute timely collection activities for overdue accounts, including the preparation and issuance of dunning letters. Follow up consistently until resolution or recovery of outstanding balances.

• Process Support: Assist in improving and enforcing credit and collections processes under the guidance of the Collections Process and Policy Leaders. Support any additional initiatives or tasks that enhance the effectiveness of the collection lifecycle.

• Graduate of any degree with high levels of interpersonal communication and process orientation.

• Strong analytical skills with the ability to interpret financial data

• Strong communication and negotiation skills 

• Knowledge of credit laws, regulations, and compliance standards is a plus

• Proficiency in Google applications such as Google Sheet, AppScript, Google Docs and Slides

• Desire to create an impact, in joining a fast-growing organization and working with an agile team

What we offer

• A dynamic and challenging work environment.

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index