Credit & Collections Senior Specialist

Hybrid - Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.

The Credit & Collections Senior Specialist plays a vital role in the team, focusing on managing and enhancing the collection of overdue receivables from customers. This role will collaborate with stakeholders, leverage financial systems, and implement process improvements to ensure efficient and effective collections.

Responsibilities:

• Proper handling of customer queries as well as on time response to incoming requests and proactively contacts customers to confirm invoice payment timelines.

• Collects and maintains customer accounts by tracking status, reporting outstanding balances, and prioritizing collection activities.

• Follows up on overdue accounts through email and outbound calls, and coordination with internal departments

• Investigates billing discrepancies and addresses external queries through Dispute Cases.

• Collaborates with internal and external customers to enhance collection efforts.

• Escalates any issues to management that may impede the collection process.

• Analyzes credit histories and related information of overdue accounts.

• Generates reports on outstanding balances.

• Manages projects and processes independently with minimal supervision and assists in training new team members.

• Performs other job-related duties as assigned.

Qualifications:

• Bachelor's degree in finance, accounting, business administration, or a related field.

• Strong understanding of Collections and principles.

• Excellent communication skills.

• Experience or exposure in financial analysis, reporting, and data interpretation.

• Knowledge of compliance regulations and a commitment to upholding them.

• Experience with financial systems and software applications.

• Detail-oriented with strong organizational and time management skills.

• Problem-solving abilities and a proactive approach to issue resolution.

• Collaborative team player with the ability to work effectively across departments.