Credit Control Team Lead

Requisition Number: 98138 

BASIC FUNCTION 

Manage the timely collection of all debts and payments in accordance with Insight’s credit control procedures and via the appropriate communication methods. 

What you’ll do at Insight

• Lead Credit Controllers to achieve cash collection targets and minimise aged debt/bad debt through effective collection activity and maintenance of good working relationships with clients and sales teammates
• Negotiate payment schedules where necessary and encourage early settlement of outstanding debt and escalate non-payment and insolvency cases for subsequent action subject to the appropriate authorization
• Periodically review outstanding debts, recommend the write-off of small and/or bad debts and make provisions for handling doubtful debts following agreed processes and with appropriate authorization
• Administer and maintain the aging profile and ensure collection targets are successfully achieved
• Reconcile nominated client accounts and maintain accuracy of client account balances, using appropriate systems
• Ensure reporting requirements on nominated client accounts are adhered to
• Review held orders and release within agreed service level agreements and operate specified ‘stop’ and ‘release’ activities on client accounts
• Ensure queries are resolved efficiently and effectively by acting as a point of escalation and ensuring teammates take responsibility for ensuring queries are resolve
• Drive an improvement in Days Sales Out (DSO)
• Ensure that an acceptable level of activity and standards of collection via telephone is maintained
• Ensure that the team release held orders in line with the departmental policies and service level agreements
• Ensure all tax certificates that are needed by clients are proactively requested from the appropriate tax authorities
• Ensure the 120+ credit balances are proactively managed each quarter
• Notify the Senior Finance Operations Manager of any irregularities, lack of compliance, lack of adherence, and or problems, whether actual or potential, concerning the financial systems, accounting, and audits which may present financial implications
• Ensure compliance with relevant audits, regulations, and legislation by determining the impact of any changes and taking required action where necessary

What you’ll need to join Insight

• Educated to degree level or can demonstrate equivalent work experience
• High level of written and spoken English
• Experience of working within a statutory legal and/or regulatory framework
• Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
• Proven team leader experience – driving passion, motivation, and energy throughout team
• Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)
• Dynamics Proven team leader experience – driving passion, motivation, and energy throughout team
• Demonstrable experience of managing and motivating a high performing team within a fastpaced, target driven environment
• Excellent organisational skills, prioritising and working to tight deadlines High level strategic thinking and problemsolving skills
•  Ability to simplify and explain complex issues to a range of audiences
• Ability to work as part of team and independently to deliver a common goal or objective and work across team
• Amenable to work at Mid-Shift schedule 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.