Position Summary:

Reviews delinquent accounts and sends form letters and statements to customers regarding payment. Composes and follows up with collection and adjustment letters regarding terms of payment, etc. Analyzes account status and recommends collection procedures should existing transactions prove ineffective. Checks and processes remittances and follows up on discrepancies, processes returned goods appraisals. Oversee the collection of payment for past due receivables of his/her assigned portfolio. Responsible for handling and follow up on pending issues and disputes.

Major Responsibilities:

Handles and collects transactional and strategic accounts/customers. Calls (outbound/inbound), sends emails/fax to customers about their accounts and past due invoices. Sends statement of accounts. Identifies disputes and escalates to responsible resolvers. Creates necessary reports (weekly aging, daily cash collection, daily utilization, top past dues, month end reports, etc.) for local management and US POC/counterparts. Assists cash application group with payment details. Maintains and updates customers' account information in the system. Documents all collection activities in the system. Reviews delinquent accounts and suggest credit hold if necessary and applicable. Coordinates (calls/emails) with Sales, Customer Service group, Claims and Returns for any disputes raised by customers, performs basic research until resolved. Suggests to customers to use credits on account to be used to close open invoices. Negotiates with customers’ payment issues. Does account reconciliation after research on debits/credits and recommends necessary action (matching adjustment) to Cash application group for implementation. Advises POC and counterparts of any cash flow problem/terms dispute of customers to mitigate impact on past due and cash collection. Responsible for other ad-hoc tasks assigned by superior/management.

Required Education / Experience / Skills:

• Education: Must possess at least a Bachelor’s degree in Business, Finance or Accounting (No CPA Requirement).
• Experience: Minimum one (1) year experience in credit & collection on a B2B environment
• Proficient in MS Outlook, Excel, Word, and other MS Office applications.
• Experience in Oracle system is a plus but not preferred
• High analytical Skills
• Excellent verbal and written communication skills (knowledge of a foreign language is a plus)
• Above average problem-solving skills
• Willing to work on night shift (8:00 PM-5:00 AM, Mondays thru Fridays)
• Team Player and excellent interpersonal skills
• Ability to interface with others

Travel: N/A

Language: English

#LI-Hybrid

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