Position Summary:

The Credit Coordinator II is responsible for collections activities in a fast paced, shared service, goal-oriented collections department. This role will focus on systematically pursuing and gathering payments on accounts receivable or other debts owed to RRX.  The Credit Coordinator II will be helping to ensure invoices or debts are paid in a timely manner which is essential for maintaining a company’s cash flow. The Credit Coordinator II will also help in other initiatives involving collections including adhoc tasks, escalating disputes to responsible resolvers and working with all parties involved to collect from assigned accounts.

Major Responsibilities:

• Handles and collects transactional and strategic accounts/customers.

• Calls (outbound/inbound), sends emails/fax to customers about their accounts and past due invoices.

• Accountable for maximizing collections and reducing delinquency for assigned accounts in portfolio.

• Able to efficiently handle intricate large customers. 

• Reviews delinquent accounts and suggest credit hold if necessary and applicable. Evaluate customer accounts with supervisor to determine best course of action to be taken.

• Maintain excellent notes and records of collection efforts.

• Advise internal and external customers of necessary actions for debt repayment.

• Checks and processes remittances and follows up on discrepancies, processes returned goods appraisals.

• Understand credit and collection policies and procedures to enhance collection techniques.

• Assigns claims in the Claims Database and escalates to responsible resolvers.

• Coordinates (calls/emails) with Sales, Customer Service group, Claims and Returns for any disputes raised by customers, performs basic research until resolved.

• Does account reconciliation after research on debits/credits and recommends necessary action (matching adjustment) to Cash application group for implementation.

• Advises POC and counterparts of any cash flow problem/terms dispute of customers to mitigate impact on past due and cash collection.

• Perform various administrative functions as assigned within the department like sending of statements of accounts, sending of necessary reports (weekly aging, daily cash collection, daily utilization, top past dues, month end reports, etc.) for local management and US POC/counterparts.

• Assists cash application group with payment details.

• May mentor trainees and new members of the team.

• Other tasks which may be assigned by his/her immediate superior/team 

Required Education / Experience / Skills:

• Education:   Must possess at least a Bachelor’s degree in Business, Finance, or Accounting (No CPA Requirement).

• Experience:  Minimum two (2) commercial collection experience

• Proficient in MS Outlook, Excel, Word, and other MS Office applications.

• Experience in Oracle system is a plus but not preferred

• Ability to prioritize time and work quickly through your portfolio

• Commitment to excellent customer service

• Very high analytical Skills

• Excellent verbal and written communication skills

• Excellent problem solving skills

• Willing to work on night shift (8:00 PM-5:00 AM, Mondays thru Fridays)

• Team Player and excellent interpersonal skills

• Ability to interface with others

Language:  English

#LI-Hybrid

About Regal Rexnord