CRM Business Analyst

The Business Analyst role is responsible for providing necessary business analysis support from elicitation, analysis, and documentation of business needs and stakeholder requirements, solution requirements both functional and non-functional, and transition requirements relating to various software applications.

Duties And Responsibilities Business analysis

• Investigates business and operational needs, problems, and opportunities, resulting in the recommendation of improvements in automated and non-automated components of new or changed processes or systems

Business modeling

• Conversant with techniques covering a full range of modeling situations.


• Models current and desired scenarios


• Selects appropriate modeling techniques for meeting assigned objectives.


• Gains agreement from subject matter experts to models produced.


• Reviews resulting models with stakeholders and gains resolution to issues or needs.

Requirements Definition And Management

• Defines and manages scope, requirements definition, and prioritization activities for IT-related projects or change requests


• Follows the agreed standards, applying appropriate techniques to elicit and document detailed requirements.


• Provides a constructive challenge to stakeholders as required.


• Prioritizes requirements and documents traceability to source.


• Provides input to the requirements baseline. Investigates, manages, and applies authorized requests for changes to baselined requirements, in line with change management policy

Project Management

• Ensures tasks, milestones, timelines, resources, and other details are clearly communicated to the business owners


• Prepares and submits regular status reports to relevant stakeholders, indicating tasks completed, risk assessment, issues encountered and other items requiring management action


• Manages projects according to approved project management standards to ensure agreed scope, schedule, budget, and objectives are met