CS - Center of Excellence Manager

Responsibilities:

• Defining and implementing operational strategies: Developing and executing plans to improve efficiency, quality, and performance within the Center of Excellence.
• Managing and leading teams: Overseeing the work of team members, providing guidance and support, and fostering a collaborative environment.
• Performance management: Tracking key performance indicators (KPIs) and implementing strategies to improve performance.
• Stakeholder management: Collaborating with various stakeholders to ensure alignment and achieve common goals.
• Process improvement: Identifying opportunities for process optimization and implementing solutions.

Requirements:

• 5 years minimum of leadership experience handling customer service
• 7 years minimum BPO background
• Strong Excel and Powerpoint Skills
• COLLEGE DEGREE - ANY COURSE
• Experience in creating process definition or framework for coaching, training, reporting, governance, and workforce management.
• Process improvement and process framework creation.
  
• Amenable to work in shifting schedules.
• Amenable to work ONSITE in BGC Taguig
• Able to start ASAP.

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities and exposure to multiple accounts
• Weekends Off