CSM Leader- Manila

CSM Leader- Manila (SaaS Solutions)

High Level Job Description:

Require an enthusiastic and a talented person who thrives in enterprise software sales and can:

• Be the Single Point of Contact for Customer Success in respective region in Philippines and manage relationships with senior leadership of customers.
• Work with Enterprise class customers.
  Grow base customer revenue and create net new opportunities.
• Drive Revenue, Collection, Adoption, Expansions, Retention, Transformation outcomes.
• Conceptualize and implement strategies with a view to expand existing relationships for company's SaaS products / services.
• Work with cpmpany's Solution Architects to fine tune and present solutions to customers
• Ensure Time bound Revenue book and collection of receivables.
• Grow and build CSM team in the region as may be required from time to time.
• Conduct Executive Business Reviews (EBRs) to track value realization, ROI, and roadmap alignment.
• Build and sustain executive-level relationships (CXOs, CIOs, COOs, Heads of Retail/IT) to drive long term strategic partnerships
• Own customer satisfaction, retention, and advocacy across the full customer life-cycle.

Experience and Skills:

An enthusiastic and talented person who thrives in enterprise sales and can:

• Align with customers and the company to create a joint vision of the future
• Has 20 years sales and account management experience in complex software solutions sales like ERP Software.
• Experience driving value sales, renewals, adoption, and value realization in a subscription or enterprise software model.
• Strong understanding of digital transformation, ERP, and enterprise platforms.
• Excellent stakeholder management, communication, and leadership skills.
  Proven expertise in working with Senior Leadership CXO team of Enterprise class customers.
• Strategic mindset with strong execution discipline.
• Empathy with customer.
• Be consistent and detail oriented
• University Degree with at least 20 years of sales/consulting experience.
• Creativity in solving complex problems.
  Is an outgoing person and team player who enjoys working in a team environment

• Work Set-up: WFH but needs travel and client visit
  Schedule: Day-shift
  Locations: Metro Manila (candidate must be residing inside the metro or nearby provinces only)

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