CSR - Accidental Claims

Shift Schedule - Night Shift Schedule

Work Setup - Onsite

Target start date - May 12, 2025

Requirements:

• Bachelor's/ Associates degree, with 2+ years of customer-facing work experience preferred.
• Short Term Disability Claim Processing Experience reviewing and gathering information, making phone calls, and making the actual claim decision - at least 1 year or more of successful performance of processing Short Term Disability claims preferred.
• Legal and policy experience - being able to read, interpret policies, policy provisions, and industry regulations to accurately interrupt and apply them to claims situations is preferred.
• Basic math skills.
• Ability to actively listen while you collect information on the telephone and provide strong customer service, providing empathy to the customers going through tough situations.
• Ability to accept & apply feedback.
• Ability to maintain a high degree of accuracy, pay strict attention to detail, maintain confidentiality, and work within the grey.
• Excellent analytical, interpersonal, problem-solving, decision-making, and multi-tasking skills.
• Computer skills and typing proficiency Microsoft Outlook, Word, and Excel experience is preferred.
• Work independently as well as in a team environment.