CSR / Dispatcher

Hiring: Full-Time Customer Service Representative/Dispatcher - Remote - $9.6k-13.2k/yr

WeAssist: (Not your average Recruiting Firm…) Started by Reef Colman just four years ago, is not your typical staffing agency... 

We are a dynamic recruiting firm focused on creating fair opportunities in the business world. We have a team of over 80 people. We help US businesses find skilled remote workers and connect these workers with good employers. 

What makes us different is how much we care about our people! We give good benefits, support personal growth, and get involved in the community. We also support good causes like building schools, helping the homeless, and improving education. Come join us at WeAssist, where remote workers do their best!

About the company we are hiring for:

Our client is the ultimate game-changer in the real estate rental home maintenance sector! Their mission? To redefine the rental experience with unparalleled home maintenance services. Covering multiple cities nationwide, their expert team handles repairs and maintenance with precision and speed. With a squad of 22 vibrant professionals who mix high-octane work ethic with daily doses of humor, they're not just fixing homes—they're ensuring laughter is part of the foundation!

Company Culture and Core Values:

At our client's company, the atmosphere buzzes with a "work hard, play hard" spirit where laughter is just as important as deadlines, and the team feels more like a family—a big, boisterous one where everyone looks out for each other. 

This focus is rooted in a set of core values which include:

• ✅ Service Excellence: Uphold honesty, integrity, and exceed expectations.
• ✅ Efficient Property Management: Operate with transparency, integrity and efficiency.
• ✅ Innovation & Technology: Embrace technologies to enhance property management.
• ✅ Customer Satisfaction: Actively improve services through feedback.
• ✅ Environmental Responsibility: Practice sustainability in management.
• ✅ Professional Development: Commit to continuous team growth and learning.

The team thrives in a vibrant and collaborative atmosphere, promoting accountability, humor, and ongoing personal and professional development—a true family where success is nurtured through trust and teamwork!

Why are they hiring?
Our client is on a quest to transform the single-family rental landscape, and they need dispatchers like you to be the navigators of this journey! Your mission? Dive into a dynamic role where you'll handle client requests, communicate with tenants, and schedule technicians efficiently. If you thrive in fast-paced environments and have a knack for turning chaos into seamless operations, this role is your stage for making a real impact!

What's in it for you?

Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to:

• Stability: They're here for the long haul!
• Opportunities for Advancement: Always opportunities for growth and advancement when work is done well.
• Recognition: Get noticed and recognized; there's a strong need for growth and leadership as the company expands.
• Bonus Structure: Opportunity for a bonus structure in the future.
• Rewards System: Point system for smaller rewards.
• Employee Recognition: Encourage employees to recognize each other's contributions.

This opportunity is ideal for someone looking to thrive in a supportive environment that values personal growth, rewards hard work, and champions a healthy work-life balance.

Responsibilities of the Customer Service Representative/Dispatcher: Your responsibilities include:

Customer Service: 

• Receive and process incoming service requests via phone, email, or online platforms
• Listen actively, reassure customers, and de-escalate situations
• Manage inbound phone calls and troubleshoot issues with tenants before dispatching technicians
• Keep customers informed about service statuses, estimated arrival times, and any delays
• Follow up with customers, especially after service, to ensure satisfaction and gather feedback

Project Management / Dispatch Coordination: 

• Prioritize and assign service tasks to field technicians based on expertise, availability, and location
• Monitor ongoing jobs to ensure timely completion and customer satisfaction
• Collaborate with technicians to provide the necessary information, materials, and tools for each assignment
• Optimize technician schedules to maximize efficiency and minimize travel time
• Coordinate routes for technicians to reduce travel distances and environmental impact
• Manage appointments, cancellations, and rescheduling while handling urgent requests appropriately
• Close out work orders with clear documentation and updates in the system and client portal

Other Administrative Tasks: 

• Maintain accurate records of service requests, work orders, and customer interactions
• Coordinate with accounting for invoicing, payment tracking, and billing information processing
• Manage inventory levels of maintenance supplies and equipment, coordinating replenishment with technicians
• Assist in preparing reports, data analysis, and performance metrics as required

Perks:

• 13th Month Bonus (Wild right?! )
• Permanent work-from-home / remote set-up
• Health insurance ‍⚕
• Dental insurance
• Mental health insurance
• Great starting salary
• Growth opportunity
• Performance-based raises
• Prizes and bonuses

Specifics: Time 

• Full-time, MST/EST time zone
• This is a remote position so you can have the freedom to work from anywhere
• EST - Weekends (Daytime)
• MST - Weekdays (After-Hours)

Miscellaneous

• Attire - business casual when in meetings
• Professional setup (Pains me I actually need to write this down… )
• Clean background
• Good camera
• Good microphone 
• Strong wifi

Tech Stack

• Microsoft Suite
• MS Teams
• Project Management Tools (nice to have)
• Dispatch Operating Portal (nice to have)

Compensation

• $9.6k-13.2k/yr