CSR - Spanish Bilingual

Job Title: CSR - Spanish Bilingual

About the Client: Is a cloud‑based fintech/payment software company that provides payment plan and payment management solutions for businesses. Its not a bank or a lending institution — instead, it enables companies (especially healthcare providers like veterinary clinics, dental offices, etc.) to offer customers flexible, no credit‑check, no interest payment plans while still getting paid in full.

Overview: The Customer Service Representative (CSR) - Spanish Bilingual plays a key role in supporting client's customers and account holders through timely communication, accurate documentation, and consistent follow‑through. This role requires strong phone and text communication skills, a high level of organization, and the ability to manage delinquent accounts with professionalism and empathy. 

Responsibilities:

• Daily Communication Targets:
  • Manage and respond to incoming text messages promptly and professionally.
  • Maintain a minimum of 100 combined inbound and outbound calls per day.
  • Utilize automated text tools for delinquent account outreach as needed.
• Delinquent Payment Management
  • Achieve a daily target of 50% Back on Track for delinquent payments.
  • Engage account holders with clear, supportive communication to resolve missed payments.
• Additional Duties:
  • Customer Follow‑ups: Conduct timely follow‑ups to resolve outstanding issues or questions.
  • Documentation: Accurately record all customer interactions, payment updates, and account notes.
  • Calendar & Deadline Management: Assign follow‑up dates to each ticket to ensure consistent progress.
  • Training: Participate in ongoing training to stay current on policies, procedures, and system updates.
  • Team Collaboration: Work closely with team members to support department goals and share best practices.
  • Feedback: Provide constructive feedback to help improve processes, tools, and customer satisfaction.

Qualifications: 

• Bilingual in Spanish and English— ability to communicate fluently with Spanish‑speaking customers.
• Strong verbal and written communication skills.
• Ability to manage high‑volume communication in a fast‑paced environment.
• Excellent organizational skills and attention to detail.
• Problem‑solving mindset with a customer‑first approach.
• Experience in customer service, collections, or call‑center environments is helpful but not required.

Schedule: Night Shift (US Time)

Setup: Remote

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we’d love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!