CSR/Dispatch Specialist (Project-based)

About the Opportunity

We are looking for a Dispatch Support Specialist who will facilitate same-day deliveries across the whole US including Dispatching Runs, Communicating with Cross-Functional Teams, and Daily interaction with Driver Agents.

What you'll do:

• Dispatch deliveries in assigned markets and create efficient routes given driver schedules, customer needs and service level due times.
• Display mastery of the CXT dispatch system.
• Communicate directly with customers via phone and email in order to resolve issues quickly while maintaining a calm, professional tone both verbally and in writing
• Display mastery of Dialpad and Zendesk, our telephone and ticketing systems
• Provide direct, efficient communication and immediate feedback to drivers
• Achieve on-time delivery metrics of 90%+ for all markets assigned.
• Provide positive, ongoing feedback to General Managers, City Managers and Supervisors regarding driver supply needs and the performance of specific drivers.
• Learn your market(s) ensuring full comprehensive knowledge of clients, drivers, and specific needs of the market.
• Be available to work assigned shifts with flexibility to work through shift changes as needed including weekends and holidays.

Requirements:

• Strong communication & interpersonal skills
• Customer service skills, both written and verbal
• Demonstrated ability to adapt to master new software technologies and eager to learn and adapt to changing market conditions
• Demonstrated ability to run operationally efficient projects and teams
• True passion for logistics and the execution of rigorous business practices
• Knowledgeable on Google Office Suite and Zendesk

Tools & Platforms:

• Slack – Internal team collaboration
• Google Suite – Document and file management
• Zendesk – Ticketing and support platform (training provided)
• DialPad – Internal phone system (training provided)

• Equipment provided by the company
• Dayshift (10AM to 7PM)
• PHP 30,000 - 34,500 all in