Culture and Experience Specialist

About the role

Ubiquity is seeking an exceptional Engagement Specialist to join our dynamic team in Cagayan de Oro, Misamis Oriental. As an Engagement Specialist, you will play a crucial role in driving customer satisfaction and fostering strong relationships with our clients. This is a full-time position, offering the opportunity to be part of a growing and innovative company in the insurance and superannuation industry.

What you'll be doing

• Serve as the primary point of contact for clients, providing exceptional customer service and addressing their queries and concerns
• Develop and maintain strong, long-lasting relationships with clients through regular communication and proactive engagement
• Understand client needs and requirements, and provide tailored solutions and recommendations to meet their goals
• Collaborate with cross-functional teams to ensure seamless delivery of products and services
• Identify and capitalise on opportunities for client growth and expansion
• Contribute to the continuous improvement of customer engagement processes and strategies
• Maintain accurate and up-to-date records of client interactions and activities

What we're looking for

• Relevant experience in a customer-facing or client engagement role, preferably in the insurance or superannuation industry
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients
• Strong problem-solving and decision-making abilities, with a focus on delivering tailored solutions
• Adaptability and flexibility to handle a diverse range of client needs and requests
• Proficiency in using relevant software and tools to manage client relationships and data
• Demonstrated ability to work collaboratively in a team environment
• Passion for providing exceptional customer service and a commitment to continuous learning and improvement

What we offer

At Ubiquity, we are dedicated to creating a nurturing and supportive work environment that empowers our employees to thrive. As an Engagement Specialist, you can look forward to:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Opportunities for professional development and career advancement
• Flexible work arrangements and a healthy work-life balance
• Collaborative and inclusive team culture that values innovation and continuous improvement

About us

Ubiquity is a leading provider of insurance and superannuation solutions, committed to delivering exceptional value and service to our clients. With a strong focus on innovation and customer-centricity, we strive to be the trusted partner of choice for individuals and organisations seeking tailored financial solutions. Join our team and be a part of our exciting journey as we redefine the industry.

Apply now to become our next Engagement Specialist and contribute to the success of Ubiquity.