Customer Account Engineering Manager

Description

• Graduate of Engineering Course. BSIE/ BSME an Advantage.
• With at least 10 years working experience in the field of NPI/Project Management
• Strong project management skills are needed to coordinate the various stages of NPI
• The ability to identify and resolve technical issues during the product development and introduction process is vital.
• Effective communication skills, both verbal and written, are vital for collaborating with various teams and stakeholders.
• Excellent people management skills
• Familiar with Problem Solving tools (FMEA, 8D, Root Cause Analysis, etc.)
• Knowledgeable in FPC manufacturing processes
• Knowledge in basic AutoCAD an advantage

• Customer Account Management (Primary Contact): Serve as the main liaison for customer requirements, specifications, and technical communication.
• New Product Introduction (NPI) Management: Lead NPI programs, including pilot builds, design validation, and manufacturing ramp-up.
• Project Management & Timing: Create and maintain project timelines, ensuring deliverables meet cost, quality, and scheduling objectives.
• APQP (Advanced Product Quality Planning): Develop control plans, PFMEA, and process flow diagrams to align with customer quality requirements.
• PPAP (Production Part Approval Process): Prepare and submit PPAP packages, including validation results, to customers.
• Process & Quality Engineering: Analyze process data, conduct root cause analysis, and implement improvements to production processes.
• Technical Documentation & Change Control: Manage Engineering Change Notices (ECN) and Process Change Notices (PCN).