Customer Care Associate

\"Position Overview: \n\nAs a Customer Care Associate, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!\n\nPosition: Digital Customer Service Representative \nPosition Status: Full Time \nHours of Work: Monday-Sunday 8:00am-12:00am EST \n \n\n\nResponsibilities:\n\n\u2022 Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions. \n\u2022 To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times. \n\u2022 Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided. \n\u2022 Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment. \n\u2022 Remain current on program and product information by being committed to continuous learning. \n\u2022 Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.\n\nRequirements:\n\n\u2022 Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset. \n\u2022 English \n\u2022 Interactive customer service environment required. \n\u2022 Related experience in the food and/or retail industry considered an asset. \n\u2022 Strong and developed oral and written communication skills, including typing, spelling, and grammar. \n\u2022 Demonstrated ability to implement change efforts. \n\u2022 Ability to learn new skills/concepts and apply this knowledge quickly and accurately. \n\u2022 Advanced knowledge of PCs and familiarity with system navigation. \n\u2022 Positive attitude and demonstrated ability to get along with others. \n\u2022 Professional, empathetic, and naturally caring conversational style. \n\u2022 Display tact and diplomacy in handling all levels of customer interaction. \n\u2022 Ability to resolve complex, and often sensitive customer complaints/inquiries in a professional manner in accordance with company policies and procedures, values, and best practice. \n\u2022 Ability to work all required shifts. \"\n