Customer Care (Client and Account Management)

Job Summary:

We are a world-leading smart mobility SaaS company with over 2.6 million subscribers across 24 countries, and we are looking for a Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility:

• Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts

• Establish good rapport and trust though proactive engagement

• Understanding client needs and identifying new business opportunities for upselling

• Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame

• Coordinate with internal teams to deliver solutions that meet client's objectives

• Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation

• Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements:

• Diploma/Bachelor's degree in any field or course or equivalent industry experience

• With minimum 3-5 years customer service experience, aftersales or account management/ handling existing B2B clients

• Proficient in English

• Excellent communication and interpersonal skills

• Tech-savvy and computer literate

• Team player with a high level of energy and able to work independently

• Willing to work onsite in Poblacion, Makati City and can-do fieldwork around Metro Manila and nearby areas.