Customer Care Professional - ANZ Commercial Servicing

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026
4th in Great Place to Work's Best Company To Work For 2025

How will you make an impact in this role?

American Express delivers extraordinary customer care to Card Members, merchants and commercial clients (“Customers”) around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.

The Servicing Professional is a critical role in our contact center, providing the world’s best customer experience every day.

• Consistently deliver extraordinary service in a fast-paced, structured, customer care environment. 
• Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable. 
• Address customer inquiries and issues in a timely and accurate fashion 
• Analyze customer information and make sound decisions while maintaining high customer satisfaction. 
• Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement. 
• Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction. 
• Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.  
• Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

• Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy 
• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer’s communication style 
• Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time 
• Passion to serve, recommending products or solutions tailored to each Customer 
• A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact 
• Proven analytical skills to analyze account data and make sound business decisions 
• A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations 
• Flexibility to handle a variation of Customer questions and/or issues 
• High level of integrity to work with Customer information while adhering to all Quality,
• Regulatory and Compliance guidelines 
   

Preferred Qualifications: 

• Customer service experience, ideally in a contact center environment
   

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig 
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) 
• Work From Home Requirements: 
  • Must have at least 25 mbps internet connection plan / speed 
  • Must have a private & quiet area to work at home 
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.
   

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.   

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).