Customer Care Representative

Position Type: Junior - Individual Contributor

Employment Type: Full-Time

Work Setup: On-site (Nightshift)

Location: Sta. Mesa or Cubao, Quezon City / Marikina City

Industry: BPO

About the Job:
Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our client’s team as a Customer Care Representative where you’ll assist customers with their inquiries, ensure accurate documentation, and introduce them to the latest offerings. Curious to learn more? Apply now!

Company Profile:

Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.

Required Qualifications:

• At least High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).
• Strong computer navigational skills.
• Proficiency in Microsoft Office applications (Word, Excel).
• Excellent oral and written communication skills.
• Exceptional listening and comprehension abilities.
• Professional and courteous demeanor.
• Customer-oriented approach.

Preferred Qualifications:

• Previous customer service experience is a plus.

Scope & Responsibilities:

• Assist customers with issues and concerns related to their use of the product and/or service.
• Document call-related information for auditing and reporting purposes.
• Maintain and update customer information as needed.
• Upsell existing customers on new or enhanced services.

Join our client team and unlock a range of enticing benefits, including:

• Health, dental, and vision coverage/HSA
• Paid Time Off (PTO)
• Paid holidays and sick leave
• Leadership development programs
• Paid training and tuition reimbursement
• Employee Assistance Program (EAP)

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!