Customer Care Representative

Select how often (in days) to receive an alert:

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

 

Customer Care Representative - Your future position?

As the Customer Care Representative , you will be responsible in processing sales orders from receipt through to shipment for assigned customers or affiliates, adhering to Customer Care guidelines. You will also serve as the liaison between customers, operations, and the sales team to ensure customer needs are met efficiently and cost-effectively. You will be located in Pasig, Manila or Melaka, Malaysia reporting to the Demand Manager.

Sounds interesting? In this exciting role you also will be responsible in:

Manage the sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines.

Provide support for assigned customers and affiliates to meet order requirements.

Communicate daily with customers, operations, and sales teams.

Interpret and analyze client schedules to prioritize orders.

Resolve issues and handle customer complaints both internally and externally.

Confirm pricing, inventory availability, and provide ship date information.

Prepare invoices, debit and credit notes, process notifications, and customer returns.

Coordinate with relevant departments to ensure orders are dispatched/delivered on time and manage customer expectations.

Collaborate with planning teams regarding demand planning and stock positions.

Update and maintain accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements.

Provide coverage and support for accounts managed by other team members as necessary.

Identify the appropriate communication method based on the urgency and nature of the issue.

Effectively diffuse difficult situations and resolve issues with customers.

Identify opportunities for improvements in customer care.

You?

Are you someone who wants to grow and shape your own world? Who needs a new challenge and bring excellent contribution to the company? Then come and join us - and impact your world.

Your professional profile includes:

Bachelor's degree in Business Administration, Communications, or relevant fields.

1-2 years in a customer-facing role in related industries; open to fresh graduates.

Direct customer-facing experience is highly advantageous.

Basic inventory management knowledge; familiarity with SAP or order entry systems is good-to-have.

Proficiency in Microsoft Office.

Strong interpersonal and communication skills.

Capable of effectively managing pressure from both customers and internal stakeholders.

Great enthusiasm for learning and adaptability.

Ability to showcase independence and good organizational skills.

Language skills: English and other language(s) (Tagalog or Malay).

Attractive package with benefits

Excellent opportunities for progressive learning and development

A creative team environment that will inspire you

Comprehensive healthcare and retirement plan

#LI-Onsite

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.