Customer Care Specialist II - Graveyard (Retail and Fulfillment)

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

We’re looking for a detail-oriented and proactive Customer Care Specialist II to support one of our partners. In this role, you’ll help ensure that purchase orders are processed accurately, shipments are delivered on time, and operational workflows run smoothly. You’ll coordinate with internal teams and logistics providers to maintain visibility, track shipments, and quickly resolve any issues that arise.

This role is perfect for someone who thrives in a dynamic environment, enjoys solving problems, and wants to be part of a team that values efficiency and excellence.
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What You’ll Do:

• Track and manage purchase orders from multiple retail clients, ensuring all data is captured and monitored accurately.
• Maintain accurate order data and operational processes to guarantee smooth fulfillment across all retail partners.
• Monitor inventory levels and proactively identify potential stock shortages to prevent delays.
• Review lead times and minimum order quantities to ensure compliance with client and operational standards.
• Coordinate with logistics providers to schedule and confirm shipments, ensuring timely delivery to distribution centers.
• Maintain and submit Advance Shipping Notices (ASNs), providing visibility and transparency for all shipments.
• Identify and escalate potential issues or delays, recommending solutions to maintain operational efficiency.
• Collaborate closely with internal teams to support smooth workflows and resolve any cross-functional challenges.
• Provide regular updates, reports, and summaries to stakeholders to keep everyone informed of order and shipment status.
• Contribute to continuous improvement initiatives by identifying inefficiencies and proposing process enhancements.
   

What We Expect From You:

• Strong attention to detail, ensuring data accuracy and operational excellence in all tasks.
• Excellent written and verbal communication skills to coordinate effectively with internal teams and external partners.
• Highly organized and able to prioritize multiple tasks and deadlines in a dynamic environment.
• Comfortable using logistics portals, spreadsheets, and reporting tools to track and manage orders.
• Proactive problem-solving skills, able to anticipate issues and implement solutions quickly.
• Adaptable and flexible, thriving in a fast-paced, changing work environment.
• Team-oriented but able to work independently, taking ownership of responsibilities.
• Reliable, accountable, and committed to meeting deadlines consistently.
• Positive, solution-focused mindset with a commitment to operational excellence.
• Passion for delivering high-quality service and supporting seamless logistics operations.
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.


• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.


• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.


• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.


• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.