Customer Care Team Lead (AU Retail, Office-based)

Schedule: Monday – Friday (6:00 AM - 3:00 PM PHT) 

What are we looking for? 

Skills Required:

• Minimum of 3 years experience as Team Leader preferably in BPO setting
• Handled at least 15 agents in customer care environment
• Experience in AU Retail Account
• Exposure in Zendesk

What will you do?

• Supporting and contributing to the cultivation of a high performing and engaged Customer Care team. Taking opportunities presented to be involved in suitable technical development and training activities.
• Respond to customer emails, telephone calls, web-chat requests or other means of contact.
• Be fully aware of product range
• Be observant of customer needs, listening and showing passion for products and the brand
• Assist with customer service improvements across the business
• Actively contribute to increasing sales through understanding and addressing customer needs
• Take an active part in providing customer and process feedback and insight to the business, as and when required
• Effectively deal with customer enquiries about deliveries, collections, back orders, returns, refunds, spare parts and repairs, etc. in line with Customer Service policies and procedures
• Contribute towards customer service improvements across the business
• Ensure that the department operates in accordance with departmental and company administration systems and procedure to prevent losses
• Carry out any additional duties as directed by the Customer Care Team Leader and Management Team

OIN CONNECTOS NOW! 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

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Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes. 

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