Customer Concierge Assistant (Wellness)

Want to learn more about the core responsibilities?

• Manage and respond to customer inquiries via email and messaging platforms with high accuracy and empathy.
• Handle high-volume, repeatable customer service “micro-cases,” including:
    - Membership management and updates
    - Order status and shipment tracking
    - Billing adjustments and experience modifications
• Maintain the client's established tone of voice across all customer communications.
• Reference internal documentation (concierge handbook, FAQs, prior cases) to resolve issues efficiently.
• Escalate unclear, sensitive, or unfamiliar cases to the broader Concierge team on time.
• Log interactions, outcomes, and relevant notes accurately for internal visibility.
• Provide consistent start-of-day and end-of-day updates as required.
• Collaborate closely with teammates in a fast-moving, evolving environment where cases are often novel.

• Exceptional written English proficiency with a warm, polished, and emotionally intelligent tone.
• Strong customer-facing communication skills with the ability to make customers feel heard and at ease.
• Prior experience in customer service, concierge support, executive assistance, or similar client-facing roles.
• High attention to detail and ability to follow established processes precisely.
• Comfort handling repetitive, high-volume customer inquiries without loss of quality.
• Ability to ask clarifying questions early rather than making assumptions.
• Emotional maturity and professionalism when exposed to personal or sensitive customer messages.
• Reliability, responsiveness, and strong follow-through.
• Flexibility to work rotating schedules, including some weekends.
• Comfort working remotely and independently while staying highly communicative with the team.
• Background in travel concierge, executive PA, or hospitality roles.
• Experience supporting customers in wellness, healthcare-adjacent, or subscription-based businesses.
• Prior exposure to tools such as CRMs, help desks, or order management systems.
• Experience supporting customers across multiple time zones.
• Comfort assisting during higher-volume periods or special campaigns.

• 100% Remote Work
• Incentives: Attendance, Referral, and Anniversary 
• PTO and Paid Holidays
• Maternity and Paternity Leaves
• Health Insurance
• Hourly Rate: starts at $7 (still open for discussion)