Customer Contact Officer

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM? Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family

• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)

• Recognition through our Value Awards — we celebrate your wins

• Real career growth with internal promotions

• Meaningful work with talented and supportive teams

Your future matters:

• 900 internal promotions every year

• 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay for employees who complete 5 years with us

• Generous referral incentives of up to ₱42,000 depending on the role

Enjoy work-life balance:

• 12 Vacation Leaves*

• 12 Sick Leaves*

• 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE

The Customer Contact Officer supports customers of a leading Australian ticketing and events provider, delivering exceptional service across multiple channels. This role focuses on assisting customers with bookings, inquiries, and event-related concerns to ensure a seamless and enjoyable experience.

YOUR DAILY RESPONSIBILITIES

• Respond to customer inquiries and booking requests across phone, email, chat, and social channels

• Process ticket orders, cancellations, and refunds for events

• Assist customers with event-related concerns and provide accurate information

• Handle customer issues and provide timely resolutions

• Maintain accurate records and follow service processes

• Deliver a high standard of customer experience across all interactions

A BIT ABOUT YOU

• Confident using multiple systems and working across omni-channel support

• Strong communication skills with professionalism across all interactions

• Adaptable in a fast-paced and changing environment

• Strong problem-solving skills with the ability to implement solutions

• Good time management and ability to handle competing priorities

• High attention to detail with a sense of urgency

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.

• Entrepreneurial Energy: Think like an owner. Solve like a founder.

• Fast with Intent: We move fast and deliver real results.

• Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun!

Join the A-Team and experience the A-Life!