Customer Experience Advocate

Customer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.

A Customer Experience Advocate supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Qualifications

High school diploma or equivalent

All Levels of relevant experience from a related industry of the account we are hiring for or at least a Subject Matter Expert

Proficient in relevant computer applications

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle any stressful situation appropriately