Customer Experience & Marketing Coordinator (Job ID:PRUDEE1)

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Customer Experience & Marketing Coordinator

🆔 Job ID: PRUDEE1
🏢 Industry: Swimming Pool Design & Construction
🌎 Location: LATAM / Philippines
🕒 Job Status: Full-Time
⏰ Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM (CST)
💰 Salary Range:
• Philippines: $8–$10/hour
• LATAM: $10–$12/hour
🚀 Target Start Date: ASAP

About the Client

Our client is a premium, women-owned swimming pool design and construction company based in the Dallas–Fort Worth area. They are known for delivering high-quality designs, exceptional customer care, and a refined client experience from first inquiry to project completion.

Role Overview

We are seeking a proactive, systems-minded Customer Experience & Marketing Coordinator to act as the bridge between marketing execution and the customer journey.

This is not a strategy role and not a cold-calling sales role. Instead, you will serve as the guardian of the relationship—ensuring leads are nurtured, customers feel informed and supported, and the company’s digital presence remains consistent and organized.

The ideal candidate is highly empathetic, detail-oriented, and comfortable following up internally to ensure the CRM remains the single source of truth. As the company grows, this role may evolve into supervising additional support staff and helping build out the customer experience function.

Key Responsibilities

1. Marketing Operations & Brand Consistency (40%)

• Format and prepare marketing assets in Canva using existing brand guidelines

• Schedule and manage social media posts via Meta Business Suite

• Organize project photos and videos using CompanyCam and Google Photos

• Perform basic website updates on Wix (text edits, image swaps, portfolio updates)

2. Customer Experience & Communication (35%)

• Monitor inbound leads and manage first-touch responses, booking confirmations, and follow-ups

• Proactively communicate with active customers at key project milestones

• Act as the internal voice of the customer by identifying and flagging potential friction points

Note: All pricing discussions, contract negotiations, and design consultations are handled by the leadership team.

3. CRM & Process Management (25%)

• Maintain accurate lead statuses, notes, and follow-up timelines within the CRM

• Audit the pipeline weekly to flag stalled leads or projects requiring attention

• Document simple workflows and SOPs to support team consistency

Qualifications & Skills

Must-Haves

• Proven experience using Canva, Meta Business Suite, and at least one major CRM

• Excellent written and verbal English communication skills (warm, clear, professional)

• Background in Customer Success, Account Management, or high-level Customer Support

• Reliable work setup with high-speed internet and a strong sense of ownership

Strong Bonuses

• Experience in Home Services, Construction, Real Estate, or Agency environments

• Familiarity with Wix and/or CompanyCam

• Experience creating or maintaining SOPs (Standard Operating Procedures)

Ideal Candidate Profile

You Are

• A finisher who follows tasks through to completion

• Highly organized and comfortable living in your CRM and calendar

• Empathetic and skilled at communicating with homeowners

• Naturally systems-oriented and process-driven

You Are Not

• A sales closer or outbound deal hunter

• A content strategist responsible for brand creation

• An entry-level VA—this role requires ownership and cross-functional collaboration