Customer Experience Manager

Full time

Add expected salary to your profile for insights

• Candidate must possess a Bachelor's Degree in Hospitality and Tourism Management, Communication or equivalent
• With expertise in customer service in real estate or hospitality industry
• With excellent customer service drive, outstanding communication, active listening and organizational skills
• Possesses strong sense of responsibility and professional presentation
• Applicants must be willing to work in McKinley Hill, Taguig City / Eastwood City, Quezon City

Duties and Responsibilities

• Manage and Supervise Customer Experience Specialists in dealing with clients, resolving concerns and providing quality service
• Coordinate with Quality Control Group and Property Management Group to assure preparedness of the project and unit/lot prior turnover of the project.
• Handle and resolves customer complaints, if needed
• Communicate and coordinate with departments to obtain and evaluate relevant information to handle inquiries and complaints needed by the group
• Follow up on customer interaction by the team
• Evaluate customer service feedback and find ways for the improvement of services
• Monitor, evaluate and submit report of assisted clients, their concerns and resolution for submission to the Senior Assistant Vice President
• Coordinate with other on-site departments/ group to assure orderliness and high quality customer service
• Evaluate and pre-approve all client communication such as: text blasts, email blasts, newsletters, announcements and infographics to be disseminated to clients
• Source out suppliers for project/tasks requirements, as needed.
• Develop new programs and procedures that is essential for the betterment of services provided to clients

Global-Estate Resorts, Inc. (GERI) is the leading developer of master-planned integrated tourism estates in the Philippines, with a current landbank of 3,100 hectares in major tourist destinations – such as Boracay, Tagaytay and Batangas.

A Trailblazer in Integrated Tourism Estates.

GERI is positioned to be the Philippines’ powerhouse in master-planned fully integrated tourism development. It is putting the country on the global tourism map with massive, strategically located lifestyle and leisure estates in major tourist destinations.

GERI’s current portfolio of projects includes Boracay Newcoast, Boracay’s largest master-planned beach development, Twin Lakes near

Global-Estate Resorts, Inc. (GERI) is the leading developer of master-planned integrated tourism estates in the Philippines, with a current landbank of 3,100 hectares in major tourist destinations – such as Boracay, Tagaytay and Batangas.

A Trailblazer in Integrated Tourism Estates.

GERI is positioned to be the Philippines’ powerhouse in master-planned fully integrated tourism development. It is putting the country on the global tourism map with massive, strategically located lifestyle and leisure estates in major tourist destinations.

GERI’s current portfolio of projects includes Boracay Newcoast, Boracay’s largest master-planned beach development, Twin Lakes near

Show more

Perks and benefits

Medical

Loans

Life Insurance, HMO, Leave Credits, Company Unifor

Don’t provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.