Customer Experience Representative

Position Type: Entry Level - Individual Contributor

Employment Type: Full-Time

Work Setup: Onsite, Flexi-Schedule

Work Location: Lipa, Batangas

Industry: BPO

About the Job:

Are you passionate about delivering exceptional service and solving problems? Join our client team as a Customer Experience Representative, where you'll engage with customers through phone, email, and online chat, and manage multiple tasks seamlessly to handle their concerns. Interested to learn more? Apply now!

Scope & Responsibilities:

• Provide outstanding customer service and support.
• Interact with customers via phone, email, and online chat, ensuring their needs are met promptly and effectively.
• Manage multiple customer screens and windows simultaneously to address and resolve concerns.
• Troubleshoot and resolve issues while maintaining an exceptional customer experience.
• Document customer interactions and feedback for continuous improvement.

Required Qualifications:

• At least High school diploma or equivalent (for the old curriculum) or Senior High School diploma or equivalent (for the new curriculum).
• Minimum of 6 months of experience in a BPO environment or a customer-facing role.
• Strong communication skills with the ability to articulate solutions clearly and effectively.
• Typing speed of at least 35 words per minute.

Preferred Qualifications:

• Proficient in basic computer navigation and familiar with CRM software.
• Positive attitude, strong work ethic, and the ability to excel in a dynamic, fast-paced environment.

About the Client:

Our client is a global leader in Customer Experience Management, dedicated to transforming customer interactions and driving growth through a people-first approach that equally values employee wellbeing and innovative solutions.

Join our client team and unlock a range of enticing benefits, including:

• PHP 2,200 monthly allowance
• 10% night shift differential
• Paid training programs
• Performance-based incentives
• PTO

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!