Customer Experience Trainer - Senior Executive

Work Setup: Onsite (MOA Pasay)

Function: Training

Required Educational Attainment:

Finished at least 2 years in college without any back subjects

Required Experience:

At least 2 years of GDS Trainer experience (Sabre AND Amadeus)

Responsibilities:

• Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience.
• Conduct one-on-one coaching with agents to develop or enhance ideal customer experience behaviors.
• Conduct learning sessions on customer experience for both agents and support
• Protects the confidentiality of client and adheres to company policies regarding confidentiality.
• Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.