Duties to include, but are not limited to:
Ensure customer enquiries are dealt with in a timely manner across all channels ( chat, phones, social and emails)
Maintain high level of customer satisfaction rate across all channels
Escalate time sensitive orders appropriately within timely manner
Clearly relay relevant information when escalating enquiries
Continued development and improvement of customer service level
Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels
Ability to work effectively as a team to put the customer first at all touch points
Who are we looking for?
1+ year experience in delivering awesome customer experience results
Perfect written and verbal communication skills. Your English needs to be exceptional.
Adapt to the Showpo TOV within the business and towards customers
Adaptable, flexible and able to work autonomously and unsupervised
Typing speed > 60 words per minute
- Experience in online retail, e-Comm and CRM platforms (we use Zendesk)
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