Customer Operations Coach

Follows and adjusts procedures, guidelines and work instructions. Discusses these changes with other departments and ensures quality and efficiency improvement of work activities. Advises internal stakeholders on topics related to own area of expertise. Interaction with others demands influencing and persuasion in a tactful manner in order to explain and advise on performed analyses of information.

Typically:
• Follows and adjusts procedures, guidelines and work instructions. Discusses these changes with other departments and ensures quality and efficiency improvement of work activities.
• Advises internal stakeholders on topics related to own area of expertise. Interaction with others demands influencing and persuasion in a tactful manner in order to explain and advise on performed analyses of information.
• Identifies shortcomings in current processes, systems and procedures within the assigned unit and suggests improvements. This job profile contains generic information and does not describe individual positions or required job competencies. Grading decisions will also depend on other factors.

Work rights

The opportunity is available to applicants in any of the following categories.