Customer Relations Assistants

Customer Relations Assistants (Rolling Intake)

Opportunity Expired

China Banking Corporation is hiring for the role of Customer Relations Assistant

China Banking Corporation (China Bank) is one of the leading private universal banks in the Philippines. We offer a full range of banking products and services to institutional (corporate, middle market/commercial, SMEs) and individual (retail, mass affluent, high net worth) customers, as well as thrift banking, investment banking, insurance brokerage, and bancassurance through our subsidiaries China Bank Savings, China Bank Capital, China Bank Securities, Chinabank Insurance Brokers, and Manulife China Bank Life Assurance.

Your Role

Be part of a team responsible for making the customers’ experience with China Bank the best that it can be. As a Customer Relations Assistant, you will be assisting our clients primarily in the opening of deposit or investment accounts, as well as cross-selling the Bank’s products and services.

Training, Development & Rotations

We have flagship development programs to hone the skills and knowledge of our employees at different levels of our organization:

• Supervisory Development Program – for rank & file employees who have the potential to assume first-line leadership roles.
• Junior Executive Development Program – for middle managers who are being developed to take on more leadership responsibilities.
• Branch Heads Training Program – for branch managers to develop and strengthen their competencies to effectively lead their branches.
• 16th-month pay
• CBA benefits every two years for R/F employees

Our Performance Management System ensures that all our employees know their specific deliverables and that their individual performance is objectively evaluated to drive continuous improvement. In addition, we have a Succession Management Program to identify potential successors for Senior Leadership positions.

A total of 1,501 employees were promoted in 2021. Female promotion is 63%, while the male promotion is 37%.

Work-Life Balance

We keep our employees engaged and motivated to maintain productivity, but more importantly, to ensure their mental health and well-being amid this pandemic. We have various programs to drive meaningful collaborations, work-life balance, and a deeper sense of loyalty and camaraderie.

Rewarding loyalty

• Issued 5,388,400 China Bank shares to over 8,300 employees under the Centennial Stock grant plan. The grantees received 100 China Bank shares for every year of service.
• China Bank recognized over 441 employees who rendered 10 to 45 years of service during the virtual service awards.

Creating a safe and nurturing work environment

• Rolled out a group-wide vaccination program and conducted webinars on Covid-19 safety.
• Sustained the Work-life Integration Program with various online pieces of training to help employees effectively manage their finances, manage stress, learn a new skill, and adopt an active and healthy lifestyle.

Company Culture

We will be a leading provider of quality services consistently delivered to institutions, entrepreneurs, and individuals here and abroad, to meet their financial needs and exceed their rising expectations.

We will be a primary catalyst in the creation of wealth for our customers, driven by a desire to help them succeed, through a highly engaged team of competent and empowered professionals, guided by in-depth knowledge of their needs and supported by leading-edge technology.

To apply for this position, simply click the “Apply” button on this page

Source/s

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Degree or Certificate

Minimum Level of Study

Associate Degree or higher

Study Field

B

Work rights

The opportunity is available to applicants in any of the following categories.