Customer Sales Advocate

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Customer Sales Advocate, you will support our sales team in providing exceptional customer service, promoting our services, and helping clients experience the benefits of our hydration therapies and shipped to you products. You will also do new outreach to potential clients, follow up with existing clients, and help maintain our databases.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Assist clients in understanding and choosing from our range of hydration and wellness services.
• Provide detailed information about service offerings, including benefits and pricing.
• Collaborate with the sales team to achieve monthly sales targets and contribute to outreach initiatives.
• Perform outreach to potential new clients via calls, emails, and social media.
• Follow up with current and past clients to get them to buy again.
• Handle customer inquiries and follow up on leads to ensure a smooth sales process.
• Prepare sales reports and assist in tracking performance metrics.
• Participate in community events and outreach to promote Drip Hydration services.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• High school diploma or equivalent, additional education in sales, marketing, or healthcare is a plus.
• Previous experience in retail, sales, or customer service, preferably in the health and wellness industry.
• Proficiency in learning and confidently sharing knowledge about diverse products.
• Exemplary customer service skills: Engaging with customers and potential clients in a friendly and empathetic manner, adept at understanding their needs and providing suitable solutions.
• Genuine customer empathy, demonstrating high integrity and honesty.
• Strong work ethic, interpersonal finesse, and a proactive approach to tasks.
• Strong written communication, interpersonal skills, phone etiquette with a customer-focused attitude. 
• Proven track record of outstanding organizational, prioritization, and multitasking skills with meticulous attention to detail.
• Ability to thrive in a fast-paced environment and handle multiple tasks effectively.
• Basic computer proficiency, especially in scheduling and CRM software..
• Flexibility to work evenings, weekends, and holidays as needed.