Customer Service

Company : Fastforward

Job Description - Customer Service

Proporcionar una experiencia positiva y satisfactoria a los clientes al resolver sus consultas y problemas de manera eficiente y efectiva.

Gestionar la solución de preguntas pre y postventa, con la mejor calidad y tiempo de respuesta.
Gestionar el proceso de devoluciones en Mercado libre
Analizar e identificar los principales productos con problemas
Generación de reportes de experiencia de compra ( MPO, Merch, etc.).
Analisis y generación de reportes de "voz del consumidor"( categorías, productos, servicios, etc).

Ecommerce
Mercado Libre
Google Ads
Excel
Power BI
Organización
Proactividad
Pensamiento critico
Comunicación Asertiva
Creatividad
Trabajo en equipo
Actitud de Servicio / Orientación al Cliente

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Customer Service

Job Description - Customer Service

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