Customer Service Admin

POSITION SUMMARY:   The Customer Service Admin prime role is to service our customers and support the local Customer Service Team.  They must process orders, reply to internal queries, update information in system and provide information to our Customer Service team. 

Our Team Orientated Approach:

It is expected that staff shall actively promote, act, behave and make decisions that are consistent with the vision, values, and code of conduct of Perkal at all times. They must always act in a professional manner whether dealing with customers, suppliers, or other staff.

All duties should be performed in a manner consistent with relevant legislation and occupational safety and health legislation along with Perkal’s operational procedures.

ESSENTIAL CRITERIA:

Qualifications:

• None

Experience:

• Experience in an administrative position
• Exposure to an Integrated ERP system

Competencies (knowledge, skills and behaviours):

• Basic reading, writing and arithmetic skills
• Accurate and Typing speed at specified level,
• Strong admin skills – organised, thorough, systems-orientated with attention to detail
• Ability to use Microsoft Office including Word, PowerPoint and Excel
• Ability to create a positive impression with a professional and courteous manner
• Proactive, punctual and reliable
• Well-presented and good at dealing with internal stakeholders
• Ability to communicate at all levels
• Professional verbal and written communication skills
• Knowledge of filing systems and processes
• Ability to work autonomously and in a team
• Ability to prioritise work

MAIN ACTIVITIES:

Activities

Description of activities and responsibilities

Customer Service

• Take orders from Customers via email, customer portal, EDI or download from customer ERP.  Input into the Business Central ERP and complete necessary paperwork.
• Handle Customer queries as required.  Escalate any queries that require other action to satisfy the customer.
• Close out shipments in customer ERP
• Collect POD’s and save on company or customer SharePoint
• Update spreadsheets & reports on customer SharePoint
• Report daily on customer Sales Order ETA and follow-up overdue deliveries
• Maintain customer accounts.  i.e., update customer cards, correct applications, or reconcile accounts etc.
• Backup and relieve other Customer service Positions as required.
• Back Order Report is actioned on a weekly basis and comments are updated as per the latest information.

Administration

• Backup and Relieve other Staff as Required
• Maintain Processes and procedures relevant to the position.
• Other Duties as required

Recordkeeping, system work and other.

• File and archive information that ensures easy retrieval
• Assist with reports by undertaking basic analysis and research
• Maintain confidentiality and exercise discretion in all matters
• Ad-hoc project assistance as directed by management

OHS/Quality/Environment

• Knowledge of relevant work documents and instructions
• Knowledge of company policies
• Comply with all work processes, procedures and JSA’s
• Report all hazards, near misses and injuries
• Initiate action to prevent the occurrence of product, process and quality system non-conformity and take corrective action when within positions authority
• The employee must always act in a professional manner whether dealing with customers, supplier or other staff. The employees have a duty to operate in a manner that is consistent with all OH&S/Quality & Environmental policies of the company

Behavioural Expectations

• Communicate in a solutions-focused positive manner, have ability to work under pressure and be resilient to juggle the competing priorities of the position.
• Display a positive and respectful attitude including not breaching EEO & Discrimination laws.
• Represent the organisation in a professional, proactive, and responsible manner displaying a ‘can do’ solutions-based approach.
• Perform your responsibilities to a reasonable and acceptable standard with honesty and integrity.
• Have a collaborative teamwork style with well-honed conflict resolution skills.
• Engage in constructive team discussions whilst maintaining respect for individuals and their position.

Join the A-Team and experience the A-Life!