Customer Service Agent - Shaw

This job can be based out of any of the following sites; Alabang, Paranaque, Cubao, Mandaluyong, Pasig

• Manage incoming calls from customers.
• Assess customer’s needs and guide the customer accordingly.
• Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
• Maintain acceptable call lengths while remaining friendly, informative and helpful.
• Maintain productivity and quality standards.
• Demonstrate appropriate sense of urgency for customer responses.
• Escalate customer issues appropriately and correctly.
• Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrate knowledge and use of departmental resources, policies and procedures.
• Reach campaign goals
• All other duties as assigned.

• For Candidates with Call Center Experience must be at least high school graduate with 6 months call center experience
• For Candidates without Call Center Experience, they must finish at least two years in college
• Willing to work during night shift with shifting schedule
• Responsible for own learning, development and achievement
• Team player with strong integrity
• Resourceful and has strong attention to detail
• Strong command of the English language