Customer Service and Reports Specialist

Unilever is hiring for the role of Customer Service and Reports Specialist.

Opportunity details

Opportunity Type

Graduate Job

Applications Open

12 May 2022

Applications Close

Accepting International Applications

No

Qualifications Accepted

B

Accounting, Commerce & Finance

Business Administration & Management

Economics

Human Resources

Marketing, Advertising & Public Relations

• Responsible for customer’s Order to Deliver (O2D) cycle and customer issue resolution.
• Analyze Customer Service KPIs (internal and aligned) to identify improvement areas of the operations and work closely with SC cross-functional teams (i.e. Planning, Logistics, Make) to resolve and deliver customer service excellence.
• Drives cross functional alignment in partnership with CD and across Supply chain to strengthen collaboration, improve service and operations.
• Partners with Customers and drive diamond model set-ups to strengthen collaboration, improve service and operations.
• Work closely with 3P handling Order Management to ensure processes are completed correctly and on-time.
• Understand the day-to-day operations and demands of each customer group
• Analyze KPIs (service, inventory, forecast, OSA) and identify points for improvement
• Service

Requirements

• Bachelor's degree in Sciences (preferably IE, Engineering or Statistics major)
• Skilled in use automation tools (ex. Power BI)
• Must be willing to learn and adapt in a fast-paced environment
• Strong knowledge on CS&L operations
• Knowledgeable in Planning, Forecasting and Supply Chain operations
• Strong Service Orientation
• Critical thinker and highly analytical
• Knowledge in SAP is an advantage

Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.

country

eligibility

Philippines

Philippine Temporary Work Visa

Philippine Permanent Resident

Graduate Success Stories

• Graduate stories

"Make the most of internships for the experience and connections - both are invaluable. Don't be afraid to ask questions, make mistakes, and seek feedback"

"Make the most of internships for the experience and connections - both are invaluable. Don't be afraid to ask questions, make mistakes, and seek feedback"

"Make the most of internships for the experience and connections - both are invaluable. Don't be afraid to ask questions, make mistakes, and seek feedback"

"Make the most of internships for the experience and connections - both are invaluable. Don't be afraid to ask questions, make mistakes, and seek feedback"

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