Customer Service Associate (Mobility Services)

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in

and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Taking responsibility:  
  • Offers premium service in your daily contact with automobile customers. Handles eCall (emergency calls).
  • Correspondence with Public Safety
  • Answering Points (emergency control center)

• Reliable implementation:

  • Fulfillment of Mobility Services requirements.
  • Ensures proper delivery of quantity and quality KPIs

Qualifications

• Personality:  Confident, competent, and customer oriented behavior, inter cultural competence and stress resistance in emergency situations
• Knowledge and experience: With 6 months to 1 year experience specializing customer service and Geographical knowledge
• Language: Fluent communication skills (verbal and written) in Business English
• Schedules: Amenable to work in shifting/rotation schedule and working on-site
• Amenable to start asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.