Customer Service Associate (US Healthcare)

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey.They offer a full spectrum of diagnostic imaging services in comfortable, convenient, andfriendly outpatient imaging centers.

As a Front Desk Associate, you will assist patients with their inquiries, set up appointments, andperform general tasks.

This is a full-time role, on a US shift and on an Onsite (Cebu-based) work set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Receive incomings calls from customers and assist them with their needs
• Assist in setting appointments for patients and double-check appointment confirmation
• Gathers information related to customers’ concerns and provides appropriate resolution
• Open and maintain customer accounts by updating account information
• Escalate customer concerns that are critical or requires immediate resolution beyondagent capability
• Process orders and label faxes received electronically
• Call patients to update them with their upcoming scheduled procedures includingclinical preparations

QUALIFICATIONS:

• With BPO experience of at least 1 year in a healthcare account
• Experience in radiology accounts / digital imaging centers is a plus
• Experienced with appointment scheduling and back office is a plus

WHAT’S IN IT FOR YOU?

• Full-time permanent position
• Competitive base salary with allowance
• 13th-month pay
• Paid Leaves and Service Incentive Leaves
• Health insurance with dental coverage upon regularization with opportunity foradditional 2 dependents
• Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leavebenefit, Solo Parent Leave, Bereavement leave etc.)
• Employee engagement activities, team outings, sports activities, and events
• Personal development and training opportunities

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Apply now and be part of Tahche

• Looking for candidates available to work:
  • Monday: Evening
  • Tuesday: Evening
  • Wednesday: Evening
  • Thursday: Evening
  • Friday: Evening
• 1 year of relevant work experience required for this role
• Working rights required for this role