Customer Service Coordinator

Requisition Number: 98971 

Location: This is a hybrid opportunity in Pasig City, PH.

Now is the time to bring your expertise to a Customer Care Representative role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Customer Care Representative with Insight, you will provide a meaningful, omnichannel experience to Insight Customers when they dial into the Insight Toll-Free number. We will count on you to answer the phone, make connections, answer questions, solve problems, and get people happily on their way. Along the way, you will assist customers in placing orders, and within the sales process, show skills in up-selling and cross-selling products.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, PTO—plus:

• Health Insurance Available on Day 1 of employment (HMO) with 2 free dependents
• Group Life Insurance 
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

As a Customer Care Representative you will get to:

• Provide a friendly and warm customer experience to internal and external customers regarding requests and inquiries coming through the Insight’s toll-free number.
• Collaborate with multiple departments in order to best assist with our customers’ needs.
• Get to know the customers using all available means to provide a positive customer experience.  The Customer Care Representative must also conduct effective research to effectively assist in the sales process.
• Look for opportunities to expand the solution areas existing Customers buy in and provide necessary Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Customer Care Representative you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
   

We are looking for a Customer Care Representative with:
 

• Bachelor's degree (B. A.) from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience. (Preferred)
• Ability to communicate clearly and professionally, both verbally and in writing. Proficiency in the English Language.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Previous experience selling computer technology highly encouraged. Strong knowledge of IT products and services needed

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally
   

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.