Customer Service (E-commerce)

We are seeking a detail-oriented and proactive E-Commerce Customer Support Specialist to manage end-to-end after-sales service. In this role, you will be the primary point of contact for our customers, ensuring a seamless shopping experience by resolving inquiries, managing logistics issues, and maintaining high satisfaction ratings across major platforms

What You'll Do

• Handle customer inquiries on order status, delivery, and post-purchase concerns


• Process returns, refunds, and exchanges per platform policies


• Resolve issues related to damaged, missing, or incorrect items


• Coordinate with logistics and internal teams for timely resolutions


• Monitor and respond to reviews and feedback across platforms


• Maintain accurate records and prepare reports on common concerns


• Collaborate with teams to improve customer experience and after-sales service

Who You Are

• At least 6 months of experience handling customer inquiries from e-commerce platforms like Shopee, Lazada, or TikTok Shop


• Strong understanding of order processing, returns, refunds, after-sales support, and coordination with logistics/internal teams


• Excellent written and verbal communication skills; able to resolve complaints professionally and efficiently


• Familiar with e-commerce seller tools or dashboards; detail-oriented with strong organizational skills


• Able to multitask and thrive in a fast-paced, customer-focused environment

Why You'll Love It

• Competitive Salary


• Performance Review (2 times per year)


• Performance Bonus (1 time per year from 0.5-month to 3-month salary amount) applied after probation


• Annual Paid Leave (15 days)


• HMO (200K Gold Package)


• Monthly, Quarterly, Annual MVP Awards


• Macbook will be provided


• Quarterly, and Annual local awards


• Annual Global Awards (Can win up to 2,000 USD)


• All-Hands All Accomodation and Travel Expenses Paid Trip to Once A Year to another country


• Work in professional and dynamic environment


• Good chance to explore new trends in a digital market


• Opportunity to learn most advanced advertising technology platforms