Customer Service Executive (Auto Insurance)

Position Type: Entry Level - Individual Contributor

Employment Type: Full-Time

Work Setup: Onsite, Night Shift

Work Location: Cebu Business Park, Cebu City & Mall of Asia (MOA), Pasay City

Salary Rate: PHP 27,000 per month

Industry: BPO

About the Job:

Looking for an opportunity where you can assist individuals understand insurance and handle their needs? We're looking for a Customer Service Executive to join our client team! You'll use your expertise to guide customers through their insurance options and assist them with any questions or claims they have. Whether it's handling urgent situations or ensuring compliance with safety regulations, your role will be crucial in providing exceptional service. Interested to learn more? Apply now!

Scope & Responsibilities:

• Demonstrate expertise in insurance products and services.
• Provide guidance and assistance to customers regarding insurance options.
• Handle customer inquiries and claims efficiently and professionally, particularly in critical situations.
• Manage incoming calls from customers reporting accidents or seeking insurance coverage.
• Ensure compliance with road safety regulations and policies.
• Verify and validate driver's license information as part of client requirements.

Required Qualifications:

• Completed Senior High School or College Graduate.
• Must have at least 1 year of BPO experience.
• Minimum 1 year of experience in auto insurance or car dealership or has a valid driver's license.

Preferred Qualifications:

• Excellent communication skills, both written and verbal.
• Experience in international environments or with purely voice-based communications.
• Minimum proficiency equivalent to the Common European Framework of Reference for Languages (CEFR) B2 level.
  

About the Client:

Our client is a prominent operations management and analytics company that specializes in providing business process outsourcing (BPO) and offers a range of services, including analytics, business process management, and consulting to various industries such as insurance, healthcare, banking, financial services, utilities, and travel.

Join our client team and unlock a range of enticing benefits, including:

• Competitive Base Salary
• HMO Coverage from Day 1
• Onsite Perks (promotional activities)
• Other Exciting Benefits

About Likha Careers:

Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.

Let’s create your career together!