Customer Service Logistics Coordinator

• Communicate with the customer mainly by emails
  
• Manage large volume of emails on a daily basis - customer updating, appointment scheduling
  
• Update customer web portals including order acceptance, appointment scheduling, tracking updates, order closing, and accessorial billing
  
• Use of Google Sheets in conjunction with our TMW management system to quickly collate data for reporting purposes
  

• Accept EDI load tenders in Trimble / TWM
  
• Create manual orders in Trimble / TMW
  
• Update manual and EDI orders as needed with appointments and relevant trip notes including carrier trip instructions and trip issues for OTP reports (service failures, customer changes, etc.)
  
• Ensure orders are correctly rated for linehaul and accessorial changes
  
• Communicate and seek approval from customers for accessorial charges as soon as they are identified
  
• Ensure that approved accessorial charges are entered in Trimble / TMW for the billing process
  
• Scan all related documents to support accessorial charges
  

• Source carrier for loads including terminal moves and other asset moves
  
• Negotiate carrier rates
  
• Carrier setup in RMIS and carrier maintenance
  
• Carrier dispatching
  

• Track Road and intermodal loads for the brokerage division (TX Logistics) from Wednesday through Sunday (pickup through to final delivery)
  
• Tracking is done via phone and emails
  
• Tracking updates are inputted into ERP (Trimble TMW)
  
• Liaison with the Logistics coordinators, CSRs and managers throughout the life of the order with regards to any issues that may arise
  
  

Requirements

Job Requirements and Credentials:

·        College degree

·        2 -3 years experience in applied
customer service experience

·        Proficient in Microsoft Excel,
PowerPoint and Google Gmail

·        Capable of analyzing data to
make sound decisions on suitability and effectiveness of corrective and
preventive actions

·        Knowledge of data extraction
and analysis techniques

·        Detail orientated