Customer Service Rep, Intermediate Req ID: 201041

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact:

• Successful candidate will be responsible for providing world-class customer support for our global customers utilizing our award-winning network management software.
• Candidate will be responsible for answering non-technical support questions via telephone, email and other channels as defined.
• The ideal candidate will have both technical credentials and a friendly consultative approach to solving customer problems.
• Assist customers on any after sales queries via phone, web tickets and e-mail.
• Work with other internal departments to research accounts and answer customer account questions.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.