Customer Service Representative

We are looking for Customer Service Representatives with a track record of providing exceptional customer service. These individuals will be problem solvers who can navigate our own and our customer systems and collaborate with others to respond to customer requests quickly and effectively. They will also show strong presence on the phone and have excellent email etiquette.

We are looking for a smart, organized, dependable individual that is structured in the way they work and very detail-oriented and comfortable with multi-tasking. We want fast learners who are self-starters and who can work well as part of a team.

Those selected will be responsible for the following:

• Placing and scheduling orders for deliveries to be made.
• Recording customer information within our customer service database.
• Answering incoming customer inquiries.
• Updating client portals with information throughout the delivery process as needed
• Following a set of operational procedures consistently and to a high standard.

• High school level education or higher.
• 2+ year of customer service experience.
• Evidence of being detail-oriented and process-driven.
• Demonstrated track record of exceptional performance in a customer service role.
• Exceptional interpersonal skills, as well as verbal and written communication skills.
• Capable of multi-tasking and processing information quickly.
• Knowledge of Microsoft Office products (e.g., Outlook, Word, Excel).
• Ability to type quickly (50 WPM minimum).
• Dependable and flexible to work overtime, as needed.
• Be a self-starter and able to work with minimal oversight.

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning

Disclaimer:

This job posting is for potential client opportunities and is intended for candidate pooling purposes only. By submitting your application, you are expressing interest in future positions with our clients. This does not guarantee immediate employment or an offer for a specific role.