Customer Service Representative

• Support customers with excellent customer service, answering their questions and facilitating a smooth experience with Daybreak Act as a front -line agent, addressing concerns of patients through various channels, including phone, email, and SMS.
  
• Ensure patients have a smooth journey through their impression kit and teeth photo process Drive systematic improvements by sharing key patient feedback with key stakeholders.
  

Requirements

• Customer -obsessed: Demonstrates a strong commitment to understanding customer needs and creating outstanding customer experiences.
  
• Excellent Communication: Enjoys engaging with customers and has excellent email and text writing skills
  
• Total ownership mindset: Driven to bring every customer through the onboarding experience and improve the process.
  
• Curious: Capable of handling challenging customer interactions by maintaining a professional and empathetic attitude.
  
• High achiever motivated by excellence.
  
• Superior communication and interpersonal skills. Comfort with ambiguity.
  
• Ability to quickly adapt & prioritize in a fast -paced, rapidly changing environment. Strong problem -solving abilities with a focus on customer satisfaction.
  
• Proficiency in CRM software (Salesforce) and call center systems.