Customer Service Representative

About the Role:

As a Customer Service Representative, you will have the opportunity to contribute to our mission of creating a brighter, more sustainable tomorrow. We provide the tools, resources, and support you need to build a successful career with us.

Responsibilities:

· Handle inbound calls from current customers, addressing their inquiries and providing assistance in a professional and courteous manner.

· Demonstrate strong problem-solving skills to resolve customer-related issues effectively and efficiently.

· Utilize CRM platform to navigate customer accounts, retrieve relevant information, and update customer records accurately.

· Schedule and coordinate meetings for our field team, ensuring efficient communication and timely arrangements.

· Perform detailed data entry tasks with a high level of accuracy and attention to detail.

· Maintain a positive and supportive work environment, collaborating with colleagues and contributing to a cohesive team dynamic.

· Ensure customer satisfaction by delivering exceptional service on every call and going the extra mile to meet customer needs.

· Participate in ongoing training programs to enhance knowledge and skills, staying up to date with industry trends and best practices.

· Demonstrate strong phone skills, including active listening, effective communication, and the ability to build rapport with customers.

Requirements:

· At least High school diploma or equivalent; further education or relevant certifications are a plus.

· Experience in BPO (Mortgage and Finance accounts) is a plus

· Excellent verbal and written communication skills

· Excellent problem-solving skills and the ability to think critically in high-pressure situations.

· Strong ethical character and professionalism in handling customer interactions.

· Proficiency in using computer systems and navigating various software applications.

· Detail-oriented with accurate data entry skills.

· Effective time management and organizational skills.

· Willingness to learn and adapt to changing processes and technologies.

· Demonstrated commitment to providing exceptional customer service.

· Amenable to work on a night shift

· Able to work from home with excellent internet connection

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