Customer Service Representative

Customer Service Representative (Rolling Intake)

Cubao, Quezon City

Opportunity Expired

We are hiring Customer Service Representatives for our Cubao site!

Asia Pacific Logistics and Delivery Account

Be part of a business that empowers local communities by making deliveries fast and simple. As a full-time Customer Service Representative for an Asia Pacific Logistics and Delivery account, your role is one of the most important positions in the business as you have the most touchpoints with our customers and drivers. You're expected to answer every chat and call and be the ambassador for a rapidly-growing business locally in the Philippines and in bigger parts of the Asia Pacific. Our aim to deliver a world-class customer and driver experience depend on you. Come work with energetic, dynamic individuals, and play a critical role in today's in-demand industry: logistics and delivery. This role will require you to be comfortable with answering the customer's and driver's queries with an open and patient mind. It is important that you provide excellent customer service in a timely manner. If you scream "passionate customer service professional", we want you! You will need to have…

• Extremely good English communication skills (both written and verbal)
• Capability to work from home 40 hours a week across 5 calendar days on a rotating shift roster including weekends. This includes public holidays and critical workdays
• Some experience in handling multiple chat concurrencies and a whole lot of passion for customer service
• A working PC/laptop with 8GB RAM and a USB headset with a microphone
• A reliable and stable primary plus a back-up internet service (for downtimes)

You will love this job if…

• You are seeking WORKING FROM HOME FOREVER!
• You find a sense of achievement in delighting customers and being at the core of the business in providing top-notch customer service and support
• You want to have more control over how much you earn and get excited with superb employee benefits, performance incentives, and recognition

What's in it for you?

• Earn a basic salary of 18,000 pesos
• You get shares of Base and Over-profit incentives when your account exceeds profit margins
• Probationary Employment status that allows you to enjoy regular employee benefits such as Medical & Dental coverage with a subsidized premium for (1) dependent, Annual Leave credits that can be converted to cash If unused, Group Life insurance, Employee Assistance Program and more*
• Paid training starts on October 14

Hiring criteria

You should have or be completing the following to apply for this opportunity.

The opportunity is available to applicants in any of the following categories.